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Terms & Conditions
About Us
Hedley Wright Wine Merchants are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.

You may contact us in the following ways:

Postal Address:
The Hitchin Wine Co Ltd
T/A Hedley Wright Wine Merchants
The Hitchin Garden Centre
Cambridge Road
United Kingdom

Phone: +44 (0) 1462 44 12 30


VAT Registration Number 133 7958 87
Registered in England 07944828 & registered at the above address

Making a Purchase
Making a purchase could not be easier. Just browse our on-line catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we will need to complete the transaction.
We accept Visa, Mastercard, Switch and American Express. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your order details via phone, mail or the Internet.

Shipping and Handling
Deliveries to UK Mainland are charged at £10.00 for orders of less than £50, £5.00 for orders between £50, and £100 and free delivery on orders over £100.
Sorry, we DO NOT offer international shipping and handling.
Shortages and breakages must be notified within 24 hours.
All deliveries must be signed for.

Delivery Schedule
We will deliver your order as soon as possible. UK Mainland orders will normally be delivered in five working days.

Back Orders
If your item is not in stock we will back order for you and advise you of a delivery date.

Tax Charges
British Customs Excise Duty and VAT will be charged at the prevailing rate at the time of dispatch.

Credit Card Security
All credit card numbers are encrypted in our software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We take care to ensure that all deliveries reach you in good condition. We will replace or credit any faulty goods. If you have any reason for concern or complaint please contact us immediately. Your Statutory Rights are not affected.

Contacting Us
If you need to reach us, please email us on, alternatively, you can call on 01462 43 11 10 or write to us at:

The Wyevale Centre
Cambridge Road
United Kingdom

Privacy Policy
Hedley Wright Wine Merchants does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy
Shortages and breakages must be notified within 24 hours. We will replace or credit any faulty goods.

All prices are inclusive of VAT
Hedley Wright Wine Merchants |Hitchin Garden Centre, Cambridge Road, Hitchin, Herts SG4 0JX | 01462 441230
* The Bishop Stortford warehouse is now closed - all business has now transferred to our Hitchin store and cellar*